Shop FAQs

How long will it take for my order to arrive?

Please give me 1-2 weeks to process your order. Shipping can take anywhere between 1-2 weeks for domestic orders, and 3-4 weeks for international orders.

Refunds/Exchanges/Cancellations

I do not offer any refunds, exchanges or cancellations. Please be mindful when placing your order :)

My package was stolen/the USPS lost my package!

Once I ship the package out to you, it is out of my control. Sadly, if your package gets stolen or lost by the postal service it is your responsibility as a customer to file a claim with the USPS. I cannot offer you a replacement or refund since these situations are out of my control, and as a one person business, I can’t afford to replace/refund these orders.

Please note that sometimes the USPS likes to mark packages as delivered before they actually arrive. If this happens, I recommend being patient and waiting to see if it shows up, OR contacting your local post office and asking them where it might be.

I also recommend showing up to the post office in person to see if anybody can resolve the issue.

Oops, I put the wrong address on my order, and the package was sent back to you.

Please please please double check your address before placing an order. In the event that a package gets sent back to me there are two options.

  1. You can pay for the cost of shipping again, and I can reship your order to you.

  2. Depending on the condition of the products, I will issue you a refund for the cost of the products MINUS the cost of shipping.

Do I have to pay international customs fees?

Yes! Most of the time packages clear customs just fine, but in the event that this occurs, I am not responsible for any customs fees/duties/taxes. This is the buyer's responsibility! 

Please monitor your package closely and be ready to pay any customs or duties if you are an international buyer.

Why is shipping so expensive?

I do not make ANY money from shipping prices. I prefer to keep shipping prices transparent instead of inflating the prices of my products and advertising 'free shipping' as a guise to help sell things. The cost of shipping reflects the purchase of a label from USPS, as well as the cost of the mailer + other packaging supplies.